Guarantee
All merchandise is guaranteed against
manufacturers defects. In the rare case of a manufactures
defect or shipping damage, please notify us promptly, so
the item can be replaced. We cover all shipment
charges in regard to manufactures defects and shipping
damage.
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Hours
of operation (Internet and Phone orders)
Our hours of operation are 9:00 AM -
6:00PM, Atlantic Standard Time, Monday - Friday.
Orders and E-mail received outside these hours will be
processed the next business day. We encourage the
use of E-mail for correspondence.
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Minimum Orders
We have no minimum dollar requirement
for orders, however to cover the cost of shipping
materials and handling, a $4.75 surcharge is placed on
orders when the merchandise total is less than $25.00
dollar.
Privacy
Huge Curling Savings uses
Secure Sockets Layer (SSL) encryption, to protect
confidential information such as credit card numbers, from
interception and hacking. You can be confident that you
are enjoying the same level of trust and security used by
the Top 40 sites and 96% of the Fortune 500 companies.
Huge Curling Savings also uses
rigorous security standards to protect customer
information offline as it does online.
All customer data is kept private and
confidential, and is used solely for order processing.
We do not sell mailing lists or other customer
information.
Returns
Our supplier, Goldline offers 100%
Satisfaction guaranteed. Goldline products are
guaranteed against manufacturer's defects for a period of
1 year from the date of purchase. Please keep a copy of
your Packing Slip or email order copy for proof of
payment. The warranty does not include damage due to
product misuse, abuse, or regular wear and tear.
If you purchase an item that does not fit correctly or
that you are not satisfied with, we will gladly accept the
return or exchange it. Please contact us at returns@httpwebsales.com
or toll-free at 1-888-525-6363 for a Return
Authorization Number.
Item must be returned within 30 days of
original date of purchase. No questions asked, provided
the items were not damaged after delivery. There is no
restocking charge at this time. The customer is
responsible for shipping charges on returned merchandise. Please
e-mail or call for a return authorization number, and
warehouse address to ship to, before returning goods.
Items returned without a Return Authorization number maybe
subject to surcharges or could be redirected back to the
customer. Please note: Follow this link for Limitations
and Full instructions for all returns.
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Refused
Shipments
We ask that you follow our return policy
for faster processing as refused shipments may take up to
3 weeks to be returned to our warehouse causing a delay in
processing your credit and to avoid administrative fees.
We incur shipping charges on all shipments to our
customers. If there is an error on our part or by
the shipping company due to a refused shipment, these
shipping fees will be refunded or credited along with the
cost of the item(s) purchased.
If through no fault of Huge Curling Savings or the courier
company, the shipment is refused, all shipping charges
(both directions) will be deducted from your refund, upon
return receipt of the merchandise. In addition, a
15% administrative fee will be charged, to cover
restocking, courier recovery fees and other administrative
charges.
Accepting the shipment, and emailing or
calling for a return authorization number is standard
business practice, and is designed to reduce the cost and
to speed up the processing of refunds for the customer.
Detailed
Return Instructions
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Taxes
British
Columbia, Ontario, New Brunswick,
Nova Scotia and Newfoundland
We are required to collect the HST by law on orders in
British Columbia, New Brunswick, Newfoundland, Nova Scotia
and Ontario.
The HST rates for these provinces are as follows:
Alberta,
Saskatchewan, Manitoba, Quebec,
Prince Edward Island, and the Territories
We are required to collect the 5%
GST by law on orders to non-HST provinces. The submission of provincial taxes
(if applicable for your province or
territory), are the responsibility of the customer.
USA
US Shipments are shipped either DDP
(Delivered Duty Prepaid) or exempt under Section 321 of the US
Customs Act, and therefore you will not incur any duties,
handling fees or state taxes.
Outside of Canada and the USA, duties and taxes are the responsibility of the customer.
