Shipping Information

A flat shipping rate of $12.95 in Canadian dollars is charged for ground service on orders being delivered within Canada.

Detailed Transit Times
 
Ground Service Delivery Map

Shipping times are based on business days, and does not include weekends or holidays or the day the parcel is shipped.  Shipments received before 12 noon EST are usually shipped the same day. Shipments received after 12 noon EST are shipped the next business day.  Severe weather may also delay shipments.

Parcels are shipped by Fed Ex, except for the Territories, and remote locations; where we use Canada Post.  Please call us if you prefer your parcels shipped by another delivery Method. Special requests can be made, however this may increase the delivery time and shipping cost.

Rush Courier Services (1-3 Business Days)

Rush Courier Service is available, however it is expensive.  As a general guide rush courier service rates, range from $40 to $85 or more, depending on the destination, size, and the weight of the parcel.  

If you require rush courier services, please place your order online and at the payment screen select the phone payment option.  In this way we will have all pertinent information when we contact you in regards to rush courier shipping charges.  

We will then email or call within 24 (excluding weekends) to provide an accurate shipping amount.

Remote Locations

Remote locations are areas that have no year round road or ferry service connections to provincial highways.  Remote locations in Northern Ontario and Northern Quebec takes 6 days for delivery.  For all other remote locations, delivery may take up to 14 Days.

High Arctic and Extreme Remote Locations

Due to the expiration of a cost sharing program, we regret that we can no longer subsidize shipments going to the High Arctic and other extreme remote locations that can only be supplied by Air Service.

At present, these locations include the entire territory of Nunavut, and the towns of Norman Wells, NWT and Fort Good Hope, NWT.

You should place your order online and at the payment screen select the phone payment option.  In this way we will have all pertinent information when we contact you in regards to remote surcharges.  We will then email or call within 24 (excluding weekends) to provide an accurate shipping amount.

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USA

American orders are shipped directly from Rochester, New York.  Your parcel will be delivered to your door (or location of your choice in the USA), with no customs fees or import duties.

We charge a flat rate of $14.95 in US dollars for orders being delivered to the United States.  

We use USPS Priority Ground Service to ship parcels in the USA.  Delivery takes from 2 to 7 business days, depending on your location.

Detailed Transit Times

Shipping times are based on business days, and does not include weekends or holidays or the day the parcel is shipped.  Shipments received before 12 noon EST are usually shipped the same day. Shipments received after 12 noon EST are shipped the next business day.  Severe weather may also delay shipments.

Rush Courier Services (UPS 2nd Day Air, UPS 3 Day Select)

Rush Air Service is available, however it is expensive.  As a general guide air service rates, range from $85 to $140 or more, depending on the destination, size, and the weight of the parcel.  

If you require rush courier services, please place your order online and at the payment screen select the phone payment option.  In this way we will have all pertinent information when we contact you in regards to rush courier shipping surcharges.  

We will then email or call within 24 (excluding weekends) to provide an accurate shipping amount.

We will also ship to the countries listed on the order checkout page.  We charge a flat shipping rate of $79.95 to these countries.

International customers should be aware that sizing of clothing can vary between countries and manufactures. There is no guarantee sizing between different name brands will be the same.   

The customer may make a return for an exchange or refund, however, in many situations the cost to ship, including custom charges, duties and foreign taxes are the customer's responsibility, and this could add up to more than the items worth.  

Please verify with your shipper and customs office prior to sending anything back, as HTTP Web Sales will not accept any items returned with these associated charges, or if they are accepted back, the charges will be deducted from the refund.  The customer is also responsible for the exchange shipping fee.

Also, please review our Returns and Refused Parcel policy, prior to placing your order. 

Oversize Items (Outside Canada & USA)

The oversize item surcharge applies to orders containing at least one of the following items:

• Curling brooms

• Sure-shot and Olson’s crutch delivery aids

• Team broom bag

The Courier companies have made it a standard practice to enforce minimum density weights on all shipments. As a result, a bulky item such as a broom would have its shipping cost based on a weight of 10 Kg. due to its shipping volume, instead of the actual shipping weight of less than 2 Kg.

Since orders containing bulky orders are more expensive to ship, we have implemented an Oversize Item surcharge of $134.95 on bulky orders being shipped outside Canada and the USA.

Back Orders/ Discontinued Items

Our website is updated on a timely basis for items on back order and for discontinued items.  However inherit delays in the supply chain, may on rare occasions allow a Back Ordered or Discontinued item to be ordered, before it can be removed or updated on the website.

You will be notified of back orders / discontinued items within 24-36 hours (excluding weekends).  You have the option of holding the shipment until the backordered item arrives in stock, substitute for another item, cancel the back ordered / discontinued item, or cancel the entire order if you wish.  Your order total will be adjusted accordingly.

If we receive no correspondence from you, by phone or email within 5 business days, the remainder of the order (excluding the back ordered item(s), will be shipped and you will be refunded for the unavailable item(s).  

You always have the option to re-order the out of stock or substitution item(s) once it becomes available.  This re-order will be treated as a new order, and all applicable charges will apply, as a new order. 

Please note that  back orders are few and far between; however, we advise that Customers order early to allow for any possible delays.